Adding folders to My Favorites and correcting Tags in templates
The issue is that within the mockups category, there are canvases, tote bags, etc.
I believe the tagging issue is also evident in the internal search for your assets because, for example, when you search "canvas mockup" you get apparel.
I am sure that the category sorting in Favorites is based on the asset tags but unfortunately, it only sorts these into the broader categories of design templates, mockups, videos, logos, etc as shown in your email.
I believe you guys probably have too broad a tagging process that affects the search and the Favorites sorting process.
I am sure that resolving this issue would be a very time-consuming resolution so maybe in the interim, allowing your users to create their own categories or folders within their Favorites, might be a quicker solution. This interim solution would not resolve the search issue, however.
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Hailey Handy commented
I would love to be able to put my "favorited" images in different folders or collections, like I can on my regular Envato account. It would make it a lot easier to go back to my favorites and find what I'm looking for.